FREQUENTLY ASKED QUESTIONS
Q: When will my order ship? A: Orders are shipped within 2-3 business days upon receipt of your order provided items you ordered are in stock. You will receive an email from us if items are on back order or are out of stock. Q: Is a signature required for delivery? A: Orders valued over $300 will automatically require a signature for delivery. Please contact us before or when you place the order if you would like to waive the signature required for your package. Q: What is Farashe's return policy? A: Farashe The Day Spa hopes that you will be delighted with your order. However, if for any reason you are not completely satisfied we are happy to offer a refund or store credit on all goods returned to us within 14 days of delivery provided they are in their original packaging, unopened and unused condition. Please email for a Return Authorization before shipping your return back to us: Farashe The Day Spa 5570 Sterrett Pl, #105 Columbia, MD 21044 Q: How are damages and missing packages handled? A: Once an order has left Farashe The Day Spa, it is in the care of UPS/USPS. Farashe The Day Spa is not liable for any errors made by the service provider. Any damage caused during shipping should be directed to UPS/USPS and their customer service department at 1-800-PICK-UPS / 1-800-ASK-USPS. We will supply you with the necessary information needed in the event that a claim needs to be filed with a shipping provider. Q: What if I am not home when my package arrives? A: If you are receiving the delivery to your residence and don’t plan to be home, we would advise you to put in comment section that you would need signature upon delivery. Q: How do I track my order? A: When there is an update to your order (e.g. shipment) you will receive an email from Farashe The Day Spa with information on your order.